Texas Farm Bureau

Been with them for years with great payment history. We have never submitted a claim.

My wife lost her job, we had trouble a few times with the automatic withdrawal date. We always got the payment in by the date due. Rachel Roesler Agent Assistant from the Grapevine TX office starts sending emails with verbiage in red and caps. She gives us a date or policy will be cancelled and not renewed, we always make the date and pay any extra fees.

This month we were told we had to pay February and March to keep our policy. Called the local office to speak to a manager and get clarity. Rachel answered the phone and told me the manager was not available. Rachael answered the phone for each number I found.

She gave me a number for the corporate office.

Called the corporate office to find out why the inconsistency and why we have to "prepay." Also, to complain about the rudeness or Rachael. The intake female understood a person can communicate without being rude and abrasive. Told me she would pass this on to the regional manager Ken Wolthrop. He was worst than Rachel.

I am sure that is why she knew she could get away with her behaviour. Ken could not explain "why" we had to prepay just that we did. No apology for Rachel's treatment of us.

Long story short avoid this company.

When you are late they feel it is an oppourtunity to treat you like trash and cosign by leadership. Based on the comments I have read if you have you are not treated any better when you need their services for a claim.

Long story short, I got into a car accident, the other company tried to offer me about $5000 less than my car's value, my insurance agent Danny Williams said he cannot help me, so I have to deal with the other insurance company, he gave me the number of the Adjuster Mr. JR.

Vasquez which told me" Just to let you know before you're moving on with filling a claim with us, we might offer you a lower settlement than the other company offered you" , so, let me get this straight, my own company low balling me more than the other insurance company? I had to speak with MR. Brad Anderson, their supervisor to actually get a rental after almost 3 weeks of me dealing with the other insurance, as my insurance agent and the adjuster told me that they cannot help me with that, although they can take my money, Danny Williams sent me a text before I've signed up with him that "we care about our customers, we're one phone call away, or one text away, , although after my car accident he didn't answer for about 5 days until I had ro recall and text him several times!!!

Proof on request! and I'll upload everything!